Privacy policy

Ellyonsoft Inc., 201 Tillery Sq, Ste 12, Austin, TX 78702, United States, is responsible for the personal data described here. For any privacy question or request, write to hellow@ellyonsoft.com.

When you message us on WhatsApp, Messenger or Instagram. Our team members connect their WhatsApp Business numbers, and Ellyonsoft connects its Facebook Page and Instagram account, to our platform through Meta's official WhatsApp Business Platform and Messenger Platform. Through them we receive:

• your phone number (WhatsApp) or your page-scoped id (Messenger, Instagram), and the name or username you show there;
• the messages you send us and our replies: text, photos, videos, voice notes, documents, locations, contact cards and reactions;
• delivery and read statuses of our messages;
• when a team member connects their WhatsApp Business number and chooses to share it, up to the last six months of their chat history with you, and the names their phone saves contacts under;
• when you reply to or mention our Instagram story, a link to that story.

When we work with your business. Business contact details (name, title, email, phone), notes, calls, emails, meetings and the products and subscription your business has with us.

When you book a demo. Your name, email, phone number, company and the time you pick.

Our team members. Their Google account (name, email, picture) to sign in, and, if they connect it, access to their Gmail, Google Calendar and Google Drive to send email, schedule meetings and share files from our platform.

Our website. Basic technical data our hosting provider records to run and protect the site (IP address, browser, requests). We don't use advertising cookies or trackers on ellyonsoft.com.

• to reply to your messages and keep our conversation with you in one place for the team member who handles it;
• to link the conversation to your business's record, so we know who we're talking to and can follow up;
• to schedule and confirm calls, demos and meetings, and to provide, bill and support the services you buy from us;
• to protect our platform (sign-in, rate limits, security logs).

We use data we receive from Meta (WhatsApp, Messenger, Instagram) only to communicate with you and serve your business. We don't sell it, use it for advertising, build marketing profiles from it, or share it with other businesses. Within our team, a conversation is seen only by the person it belongs to (or, for messages to our Page or Instagram account that nobody has picked up yet, by the team members who answer them).

We share personal data only with service providers that run our platform for us, under contract and only to provide their service:

• Meta Platforms (WhatsApp, Messenger, Instagram), to send and receive messages;
• Google, for team members' sign-in, Gmail, Calendar, Drive and Meet;
• Vercel (hosting), Neon (database), Cloudflare R2 (file storage), Pusher (live updates, which carry no message content) and Upstash (rate limiting).

We may disclose data when the law requires it, to protect our rights or someone's safety, or as part of a merger or sale of our business, in which case this policy continues to apply.

Our platform and its data are hosted in the United States. Data travels over encrypted connections. The access tokens that let our platform use WhatsApp, Messenger, Instagram and Google are encrypted before they're stored, and are never sent to anyone's browser. Files are kept in private storage and opened only through short-lived links, by people allowed to see them.

We keep conversations and business records while we have a business relationship with you or your company, and afterwards as long as we need them for legal, accounting or dispute purposes. When a team member disconnects a WhatsApp number or we disconnect our Page or Instagram account, new messages stop coming in; past conversations remain until they're deleted. You can ask us to delete your data at any time (see Data deletion).

You can ask us to access, correct, or delete your personal data, to give you a copy of it, or to stop using it for a purpose. Write to hellow@ellyonsoft.com from the email address, or with the phone number or account, the request is about. We may ask you to confirm it's you, and we'll reply within the time the law that applies to you requires (for example, 45 days under the Texas Data Privacy and Security Act).

Texas residents can also appeal a decision we make about their request by replying to our answer; if we deny the appeal, they can contact the Texas Attorney General.

Mexico residents can exercise their rights of access, rectification, cancellation and opposition (ARCO rights) and revoke their consent under Mexico's federal law on the protection of personal data held by private parties, by writing to hellow@ellyonsoft.com.

We don't sell personal data and don't use it for targeted advertising.

Our services are for businesses. We don't knowingly collect personal data from anyone under 18.

If we change this policy, we'll update it here with a new date. If a change is significant, we'll tell the businesses we work with before it takes effect.

Ellyonsoft Inc., 201 Tillery Sq, Ste 12, Austin, TX 78702, United States. Email: hellow@ellyonsoft.com.